IT workers report frequently feeling more like therapists in the workplace
7 months ago
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IT help or therapist? A new survey has found three in five IT workers have to ‘frequently provide emotional support’ to users when they encounter a cybersecurity issue.
The poll of 2,000 US employees and IT workers revealed some of the most common accidents and mishaps employees have had with their work computers: spilling coffee or water on it (63%), spilling alcohol on it (63%), dropping it (45%) or falling for a phishing attempt (37%).
As a result, 59% of IT workers have to either “always” or “often” calm down users so they can explain what happened.
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