Prioritization in Customer Service
2 years ago
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business
leadership
priorities
customer service
help desk
service desk
call center
prioritization
itil
priority matrix
If you aren't using a prioritization matrix, you may already be failing your customers and your agents. A Priority Matrix is an easy way to give a "cheat sheet" to your agents - and a way to set rules/process/guidelines for every level of your organization. Set your priorities, then stick with them.
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